Smart Ideas: Support Revisited

Management of IT Services

Overall, professionals agree that management of IT services constitutes the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. These ingredients are essential for any institution to attain its goals. Different models come into play when delivering IT service management.

COBIT is one of the most common frameworks applied in IT service management. Blue Fox Group is one of IT service management providers that relies on COBIT. Courtesy of this model, Blue Fox Group has managed IT services Phoenix for long. Blue Fox Group uses the framework to develop, execute, manage and improve governance of information technology. Another use comes in implementing management practices. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Its other bit covers Control Association.

The Microsoft Operations model is another type of accepted framework for IT service management. This models contains 23 teaching materials for use. They offer guidelines to professionals in the IT sector. The manuals cover creation, execution, cost effectiveness and efficient management services. These areas are crucial when offering IT management services. MOF and Information Technology Infrastructure Library (ITIL) guidelines cover the entire life cycle of IT service management. Blue Fox Group that has managed IT services Phoenix comprehends their value. Blue Fox Group controls everything starting with conception of the idea through to replacement of retirement.

Management of IT services also requires the use six-sigma as a framework. Development of the model by Motorola was subsequent to Microsoft. It revolves around attaining high standards. Collection and analysis of data are part of the highly set targets. It helps institutions in reducing overall costs in IT service management. One of the recognized models for IT service management is the ISO 2000 Rules governing IT service management base on ISO 2000. ISO 2000 was an invention of the British Standards Institutions. Microsoft and other models operate on this framework.

The Open Group Architecture Framework is another form of frameworks. It revolves around organizing and governing technology implementation . With this model, software technology is handled well. The Open Group continues to manage TOGAF after its invention. It is an independent association in the technology industry. Information Technology Infrastructure Library (ITIL) is the last of all the frameworks used in IT service management. No one disputes with the fact that, it serves the business world effectively. With the Information Technology Infrastructure Library (ITIL) framework, those in the business fraternity are in a position to align their business needs with needs in technology. IT service management appreciates the ITIL v3 brand as the most common form of Information Technology Infrastructure Library (ITIL) framework.